How to fix Windows 10 personalized settings not responding

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If you see a window with Personal Settings (unanswered) in the upper right corner after starting Windows 10 and you are stuck on a black screen, you can fix it with this manual. You get stuck on this black screen because Windows Explorer doesn’t start properly and the desktop loads very slowly or not at all. This problem is usually caused by update problems.

Quick jump:

First attempt to simply restart the computer:

Sometimes rebooting Windows can correct the error itself. Here is how to properly restart Windows if you get stuck in this screen:

1. Press Ctrl+Alt+Del to open the Windows security screen.
2. Click on the power icon in the lower right corner and then click Restart.

If the error with the adjusted settings (non-responding) still occurs after restarting, read the following for alternatives.

Since this error is related to Windows Explorer, a restart can correct it:

To do this, you need to access the Windows security screen again:

1. Press Ctrl+Alt+Del to open the Windows security screen, and then click Task Manager.
2. After opening Task Manager, scroll down and find Windows Explorer, right-click and click Restart. You can also click on Windows Explorer to highlight it and then click Reload in the lower right corner.
   • Click on the Details button in the bottom left corner to see all processes if your Task Manager does not display all processes.

However, this method of restarting Windows Explorer is not always sufficient. Sometimes it is necessary to close Windows Explorer completely and restart it with administrator privileges. This can also be done via the Task Manager :

1. Press Ctrl+Alt+Del to open the Windows security screen, and then click Task Manager.
2. After opening Task Manager, scroll down and find Windows Explorer, right-click and click Finish Task.
3. Now click on the File menu in the top left corner and then click on the Start New Task button.
4. In the Explorer window that appears, type the Open: check box, make sure you check the Create this Task with Administrator privileges box, and then click OK.
5. If all goes well, you should have your office back. It is a good idea to restart the computer to see if the problem occurs again.

If these steps do not work, or if the problem recurs after a restart, you can try something else.

Corrected system files can cause this problem, and executing the SFC command can solve it:

To do this, you need to open a command post. Normally this is done through the Windows Start menu or Windows Search, but since you probably don’t have access, you will need to open a command prompt through Task Manager. Here’s how:

1. Press Ctrl+Alt+Del to open the Windows security screen, and then click Task Manager.
2. Now click on the File menu in the top left corner and then click on the Start New Task button.
3. In this new window, type cmd in the box, select the Create this task with administrator rights checkbox, and then click OK.
4. Type or copy and paste into the Command Prompt window the following command:
   sfc /scannow

and then press the Enter key.

1. Then a scan is started and an attempt is made to repair the damaged files. This may take some time. Wait till it’s over.
2. After the scan and repair are complete, restart your computer to see if the problem persists. Use the key combination Ctrl+Alt+Del to return to the Windows Security screen.

Still no luck? There’s another solution.

This problem can also be solved by removing some entries from the registry:

Sometimes registry entries can get corrupted after an upgrade, and by removing these entries Windows can make them work again. Since it can be risky to modify the registry, it is advisable to make a backup before making any changes.

The first entry contains updates for Windows Explorer and usually causes a problem with personal settings (not responding).

Learn how to open and remove it here:

1. Press Ctrl+Alt+Del to open the Windows security screen, and then click Task Manager.
2. Click on the File menu in the top left corner and start a new task.
3. Now, in the window that appears, type regedit, select the Create this task with administrator rights checkbox, and click OK.
4. Once the registry editor is open, you can use the arrows next to the folders on the left to expand and navigate through them. Click on the arrow next to HKEY_LOCAL_MACHINE, then click on the arrow next to SOFTWARE, then click on Microsoft, then click on Configuration Active and then click on Installalled Components.
5. Beneath the installed elements is a series of folders with rows of numbers and letters. Search for and click on the name {89820200-ECBD-11cf-8B85-00AA005B4340}. When you do this, the entry with the title (default) with the Windows Desktop Update value should be the first one on the right. Your folder should have the same name, but if you don’t check them all until you find the folder with the entry (default) : Windows Desktop Update.
6. When the folder is found and selected, right-click the folder and click Delete.
7. Click Yes in the confirmation screen. .
8. Then restart the computer from the Windows security screen, which you can access by pressing Ctrl+Alt+Del.

You should now have normal access to the desktop without error messages or black screens.

If deleting the first record does not work, you can try deleting the other record:

This item is located in the same Installed components folder. Here’s how to get to it from the start:

1. Press Ctrl+Alt+Del to open the Windows security screen, and then click Task Manager.
2. Click on the File menu in the top left corner and start a new task.
3. Now, in the window that appears, type regedit, select the Create this task with administrator rights checkbox, and click OK.
4. Once the registry editor has started, use the folders on the left to navigate. Click HKEY_LOCAL_MACHINE, search and then click SOFTWARE, then Microsoft, then Active Setup and finally Installed Components.
5. Under Installed items, click on the last folder. It should be >{22d6f312-b0f6-11d0-94ab-0080c74c7e95}, but yours may be different.
6. Now right click on this folder and click Delete.
7. If a confirmation window appears, press Yes.
8. Now use the key combination Ctrl+Alt+Del to return to the Windows security screen and restart the computer.

We hope you can now connect to Windows from your desktop. If you have any questions or comments, please leave them below.

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